Return & Refund Policy

Thank you for your business! We hope that our model making supplies meet your needs. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund. Please review the information below.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition. The original packaging does not need to be intact, however all components of the item(s)  must be unaltered and included. We will pay for return postage.

Return Process

To initiate a return, please email customer service at service@d5dem.com. Please outline the reason for the return and clearly indicate the current condition of the item(s) in question. We will respond within two (2) business days with a return shipping label.

Refunds

After we receive your return and inspect the condition of the item(s), we will process your refund. Please allow two (2) business days from receipt of the return to process the refund. We will notify you by email when your refund has been processed.

Questions

If you have any questions concerning our return and refund policy, please contact us. You can get in touch via email at service@d5dem.com, or by using the contact form on the Contact Us page.